To help us deal with your query quickly, please give us the invoice number along with your customer or contract number. This lets us identify your invoice and trace what happened.
It also helps if you tell us briefly what the question is about – an item you are unsure about, for example, a consumption figure that looks wrong, or an invoice assigned to the wrong address. The more specific you are, the faster we can check the figures against the data from your grid operator.
Send your query to [email protected]. We will look into it and get back to you.
For an overview of how your bill is structured, see «Will I still receive an electricity bill if I join UpGrid?».